Delete your account and data

How to ask us to delete your personal information, and how long we keep it if you don’t.

Effective date: July 22, 2026

You do not need an account, and you do not need to sign in, to make a request. There is no charge. Email [email protected] and we will handle it.

1. How to request deletion

If you have an iRealtee account

Email [email protected] from the address registered to your account, with the subject “Delete my account”. Tell us:

  1. 1 Your full name
  2. 2 The email address on your iRealtee account
  3. 3 Your brokerage, if you know it
  4. 4 Whether you want your entire account deleted, or only certain information

We may ask you to verify your identity before we act. This protects you from someone else deleting your data.

If you enquired about a property and never created an account

Your details were collected by a brokerage using iRealtee, and we store that information on their behalf. Email [email protected] with the subject “Delete my information” and tell us your name, the contact details you gave, and the brokerage or property you enquired about if you remember. We will locate your record and work with the brokerage to remove it.

2. What happens next

Step Timing
We acknowledge your request Within 5 business days
We verify your identity As needed
We complete deletion Within 30 days of verification
We confirm in writing On completion

If a request is unusually complex we will tell you and explain the delay.

3. What gets deleted

We delete:

  • Name, email address, phone number and home address
  • Profile photo and account credentials
  • Notification tokens
  • Enquiry history and notes
  • Content you uploaded

We keep the following, and why:

What Why
Records we must retain by law — financial, tax and accounting Legal obligation
Anonymous statistics No longer identifies you. Removing it would corrupt historic reporting
Backups Overwritten automatically on our normal cycle rather than edited individually

Deleting your account is permanent. We cannot restore it afterwards.

4. How long we keep information if you don’t ask

Information Retention
Account and brokerage data While the account is active
Inactive accounts 24 months after last sign-in, then deleted within 90 days
Enquirer personal data 24 months after last activity, then name, email and phone permanently removed. The remaining record is anonymous and kept for statistics
Financial and commission records As required by tax and accounting law
Backups Overwritten on our normal backup cycle

We review inactive accounts and records at least quarterly and delete what has passed its retention period.

5. Your other rights

Deletion is one of several rights you have under the Data Privacy Act of 2012. You may also request access to your information, correct it, object to how it is processed, or receive a copy in portable form. Full detail is in our Privacy Policy.

If you are not satisfied with our response, you may complain to the National Privacy Commission at privacy.gov.ph.

6. Contact

INNOVATIVE REALTEE TECHNOLOGIES CORPORATION

Makati City, Metro Manila, Philippines

Email: [email protected]