Atlassian is an Australian-American software company that develops collaboration tools for software development, project management, and IT service management. Founded in 2002 by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia, the company serves over 300,000 customers globally with products including Jira, Confluence, Trello, and Jira Service Management.
Core Mandate
Atlassian's mission is to "unleash the potential of every team through open work." The company operates under the NASDAQ ticker symbol TEAM and maintains:
- 12,000+ employees across 14 countries
- 300,000+ customers worldwide
- 5,700+ apps in the Atlassian Marketplace
- 4.6 million+ community members
Key Products
Atlassian offers a suite of collaboration and productivity tools:
- Jira – Issue tracking and agile project management software used for bug tracking, sprint management, and software development workflows
- Confluence – A web-based corporate wiki for team documentation and knowledge management
- Trello – Visual project management using Kanban-style boards
- Jira Service Management – IT service management (ITSM) and help desk software for ticketing, incident management, and customer support
- Loom – Video messaging platform acquired in 2023
- Rovo – AI-powered teammate announced in 2024
Key Services
Atlassian's help desk and service management capabilities include:
- Conversational ticketing – Employees can request help directly from Slack while agents track information in Jira Service Management
- Multi-team support – IT, HR, legal, and other departments can set up tailored help desks
- Automation – AI-powered support interactions reduce manual ticket handling
- Integration ecosystem – 5,700+ marketplace apps extend functionality
Relevance to Real Estate Operations
For Philippine real estate brokerages and developers using platforms like iRealtee, Atlassian tools provide value in several ways:
- Support ticket management – Jira Service Management enables real estate teams to handle client inquiries, maintenance requests, and internal IT issues through a centralized help desk system
- Documentation – Confluence serves as a knowledge base for property listings, compliance procedures, and agent training materials
- Project tracking – Jira helps development teams manage software projects, including real estate platform enhancements and CRM integrations
- Workflow automation – Automated ticket routing and escalation improves response times for buyer and seller inquiries
Official Resources
- Website: atlassian.com
- Help Desk Software: atlassian.com/software/helpdesk-software
- Jira Service Management: atlassian.com/software/jira/service-management
Related Terms
References
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